ONLINE · 24 / 7 / 365
Autonomous IT helpdesk

Your IT team should not have to be awake for every 2 a.m. problem.

Plumbwork is the autonomous 24/7 helpdesk for small businesses. It watches your stack, fixes the routine issues overnight, and wakes a human only when the problem deserves one.

Start with PlumbworkOpen a ticket
24/7
coverage
90s
to triage
1
clear handoff
overnight / activity
live
  • 04:06resolved

    Clinic mailbox restored — stale items archived, forwarding rule flagged.

  • 03:42monitoring

    Agency VPN tunnel recovered — watching stability on the secondary route.

  • 02:17resolved

    Bakery print queue cleared — test page confirmed at front-of-house.

  • 01:51escalated

    Legacy IKE negotiation needs a human — diagnostic bundle attached.

sample queue3 resolved · 1 escalated

While your team slept

Small problems. Properly finished.

The best helpdesk ticket is the one that is already resolved when the first person walks in.

01

Bakery · 02:17

The front-of-house printer jammed before the morning prep list could run.

Resolved before breakfast

Cleared the stalled queue, reloaded the driver, and printed a test page before closing the ticket.

02

Agency · 03:42

The studio VPN dropped while a team was asleep and the route kept flapping.

Resolved before breakfast

Moved traffic to the quiet path, watched the tunnel recover, and left the incident log ready for review.

03

Clinic · 04:06

A shared mailbox hit its limit, blocking appointment confirmations.

Resolved before breakfast

Purged stale items, flagged a dormant forwarding rule, and restored room for the morning rush.

  1. Watch the stack

    Plumbwork keeps an eye on routers, mail servers, endpoints, and the tools your team already uses.

  2. Diagnose with context

    Each ticket is correlated with live system signal, so the fix starts with what is actually happening.

  3. Resolve the routine

    The overnight queue gets handled end-to-end. You wake up to a receipt, not a pile of triage.

  4. Escalate the edge cases

    When a human is needed, they get the full diagnostic bundle and a clear next step — never a restart.

What runs on the loop

The everyday queue,
without the midnight shift.

Start with one repeatable workflow. Scope it, instrument it, and let Plumbwork prove the resolution before you widen the loop.

See pricingoutcome-led, not seat-led

Printers

Clear queues, re-driver hosts, and confirm with a test page.

VPN / network

Track flaps, choose the quiet path, and attach the IKE context.

Mailboxes

Recover headroom, flag forwarding rules, and leave a clean receipt.

Patch windows

Run pre/post checks, roll back red hosts, and escalate the diff.

Integrations

Trace dead letters and rate limits back to the upstream cause.

Code paths

Branch, test, review, deploy, and keep rollback one click away.

When it escalates

A human gets the whole story.

If Plumbwork is not confident, it does not forward a vague subject line. The human tech gets the ticket, diagnostic bundle, live state, and the exact point where the loop stopped.

Tell us what breaks
TriggerConfidence below threshold
Triage timeUnder 90 seconds
ContextTicket + diagnostic bundle
HandoffA brief, not a restart
Start narrow. Prove the loop.

Let the night shift
be software.

Create an account to get started, or open a ticket if something is already on fire. We will help you choose the first workflow worth automating.

Create your accountCompare plans