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PAID IT HELP · FOR SMB OWNERS

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IT help for the workday you actually run. Routine fixed. Hard stuff human.

Plumbwork handles routine IT for your team overnight and brings in a human for harder issues—without hiring a full-time IT team.

Founded by DALONT'E R WASHINGTON

Start with PlumbworkOpen a ticket
24/7
coverage
90s
to triage
1
clear handoff
overnight / activity
live
  • 04:06resolved

    Clinic mailbox restored — stale items archived, forwarding rule flagged.

  • 03:42monitoring

    Agency VPN tunnel recovered — watching stability on the secondary route.

  • 02:17resolved

    Bakery print queue cleared — test page confirmed at front-of-house.

  • 01:51escalated

    Legacy IKE negotiation needs a human — diagnostic bundle attached.

sample queue3 resolved · 1 escalated

Illustrative scenarios

Small problems. Properly finished.

Three routine issues Plumbwork can help resolve overnight, so the workday starts without a pile of triage.

01

Printer jam

A jammed front-of-house printer stalls the morning prep list.

How Plumbwork helps

Plumbwork can clear the queue, reload the driver, and verify the fix with a test page.

02

VPN drop

A dropped VPN tunnel disconnects remote staff while the route keeps flapping.

How Plumbwork helps

Plumbwork can move traffic to a stable path, monitor tunnel recovery, and document the incident.

03

Mailbox overflow

A full shared mailbox blocks new appointment confirmations.

How Plumbwork helps

Plumbwork can clear stale items, flag a dormant forwarding rule, and restore space for incoming mail.

The morning handoff

A calmer morning starts overnight

Small-business teams need routine work handled with context, so the day can start on the work that matters.

Routine IT issues stop pulling a small team into a late-night troubleshooting session.
Small business operator
Clear handoffs make it easier to see what was handled, what changed, and what still needs a person.
Small business operator
Visibility and control turn an overnight queue into a calmer, more predictable start to the day.
Small business operator

  1. Watch the stack

    Plumbwork keeps an eye on routers, mail servers, endpoints, and the tools your team already uses.

  2. Diagnose with context

    Each ticket is correlated with live system signal, so the fix starts with what is actually happening.

  3. Resolve the routine

    The overnight queue gets handled end-to-end. You wake up to a receipt, not a pile of triage.

  4. Escalate the edge cases

    When a human is needed, they get the full diagnostic bundle and a clear next step — never a restart.

What runs on the loop

The everyday queue,
without the midnight shift.

Start with one repeatable workflow. Scope it, instrument it, and let Plumbwork prove the resolution before you widen the loop.

See pricingoutcome-led, not seat-led

Printers

Clear queues, re-driver hosts, and confirm with a test page.

VPN / network

Track flaps, choose the quiet path, and attach the IKE context.

Mailboxes

Recover headroom, flag forwarding rules, and leave a clean receipt.

Patch windows

Run pre/post checks, roll back red hosts, and escalate the diff.

Integrations

Trace dead letters and rate limits back to the upstream cause.

Code paths

Branch, test, review, deploy, and keep rollback one click away.

When it escalates

A human gets the whole story.

If Plumbwork is not confident, it does not forward a vague subject line. The human tech gets the ticket, diagnostic bundle, live state, and the exact point where the loop stopped.

Tell us what breaks
TriggerConfidence below threshold
Triage timeUnder 90 seconds
ContextTicket + diagnostic bundle
HandoffA brief, not a restart
Start narrow. Prove the loop.

Let the night shift
be software.

Create an account to get started, or open a ticket if something is already on fire. We will help you choose the first workflow worth automating.

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